Sympatheia Partners
Engagement demo · Lumera, Public SaaS, financial intelligence platform · fictional client, real engagement pattern
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lumera
Partnership Dashboard
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Production Agent Recommendations

18 Agents to Run the New Operating Model in Production

The AI Partnership Platform replaces manual workflows with an intelligent control plane. These eight autonomous agents operationalize that model end to end, covering every pillar from partner intake through co sell, enablement, forecasting, and reporting.

18
Recommended agents
4
Platform pillars covered
5
Real time event triggers
200+
Partners automated at scale
Partner Onboarding Orchestrator
Pillar 1 · Intelligent Onboarding
Automates the full partner intake sequence, KYC verification, tier placement (Platinum / Gold / Silver), and system provisioning, so no human needs to touch routine onboarding tasks.
Trigger / Cadence
Event driven · fires on new partner signup in Salesforce PRM
Inputs
Partner application data, certifications held, historical ARR, solution areas, HG Insights firmographic profile
Outputs
Verified KYC record · auto assigned tier · Salesforce PRM account activated · Slack workspace access granted · orientation learning path enrolled
<72hrs
Impact
Time to value from weeks long manual process, the platform's headline onboarding SLA
AI Co Sell Deal Router
Pillar 2 · AI Co Sell Engine
Listens for new deal registrations in real time, runs AI account matching via Snowflake Cortex, identifies the optimal partner for each deal, and spins up a Slack Connect deal room instantly.
Trigger / Cadence
Real time · fires on deal reg creation event from Salesforce Data Cloud (<5 min latency)
Inputs
Deal registration record (account, stage, ARR, solution area), Snowflake partner capability scores, Salesforce account ownership
Outputs
AI matched partner assignment in Salesforce · Slack Connect deal room created with Lumera seller + partner rep · deal visible on Operations Command Center
+38%
Impact
Deal velocity improvement, unlocks the $127M partner influenced pipeline shown on the Operations dashboard
Proposal Drafting Agent
Pillar 2 · AI Co Sell Engine
Auto generates a customized co sell proposal when a deal reaches "Qualified" stage, drawing on account technographics, partner expertise, and the relevant Lumera product context.
Trigger / Cadence
Event driven · fires when deal stage transitions to Qualified in Salesforce
Inputs
HG Insights technographics (ERP stack, industry), partner profile (tier, solution expertise, case studies), Lumera product context for matched use case
Outputs
Draft proposal surfaced in the Slack Connect deal room · attached to Salesforce opportunity record
42 deals
Impact
Active joint pipeline enabled, every deal gets a tailored proposal in minutes, not days
Personalized Learning Path Generator
Pillar 3 · Adaptive Enablement
Builds an individualized certification curriculum for each partner consultant based on their role, delivery gaps, and current certification status, then refreshes weekly as delivery signals change.
Trigger / Cadence
Scheduled · 48hrs after consultant onboarding; weekly refresh on delivery signals
Inputs
Consultant profile (role, certs held, past implementations), training module catalog, upcoming exam schedule
Outputs
Prioritized learning plan in Partner Copilot · just in time content surfaced ahead of exams · progress record updated in enablement dashboard
14 days
Impact
Avg. time to certification (down from 32 days), driving 89% first attempt pass rate and 3,842 certified consultants
Revenue Intelligence & Health Score Monitor
Pillar 4 · Revenue Intelligence
Nightly recalculation of all partner health scores using Snowflake Cortex models, with continuous threshold monitoring that dispatches real time Slack alerts and creates rescue pod tasks when accounts go at risk.
Trigger / Cadence
Scheduled nightly (6 pm ET) for scoring · continuous real time threshold watch (<5 min latency to alert)
Inputs
Salesforce pipeline, product MAU/usage signals, enablement completion rates, partner telemetry, NRR & renewal data, HG Insights intent signals
Outputs
Updated health score per partner in Salesforce · at risk flag on Operations Command Center · Slack alert with next best action · "rescue pod" task created for flagged accounts
118% NRR
Impact
Net Revenue Retention maintained, plus protection of the 3 account / $4M at risk rescue pod scenario shown in the demo
Forecast Reconciliation Agent
Pillar 4 · Revenue Intelligence
Weekly reconciliation of the Snowflake ML forecast against live Salesforce pipeline, flags material variances to leadership before Friday exec syncs and writes reconciled data back for ML retraining.
Trigger / Cadence
Scheduled · every Friday at 3 pm ET (before weekly exec sync)
Inputs
Snowflake 12 week ARR forecast per partner, live Salesforce pipeline (stage, probability, ARR), prior week's forecast baseline
Outputs
Variance report on Partnership Strategy Dashboard · Slack alert to CRO + VP Global Alliances when any partner forecast shifts >15% · reconciled forecast written back to Snowflake for ML retraining
±4%
Impact
ARR forecast accuracy maintained, the KPI that gives leadership confidence in the $287M influenced pipeline figure
QBR Report Builder
Cross Cutting · All Functions
Automatically assembles an 8 slide QBR deck for each corporate function (Sales, Marketing, Enablement, CS, Product) using live dashboard data, replacing manual slide building entirely.
Trigger / Cadence
On demand (one click from Partner Ops Command Center) or scheduled quarterly per function
Inputs
Live KPIs from Operations Command Center per function, partner pipeline data, enablement metrics, health score history, YoY comparison baselines
Outputs
8 slide deck per function: exec summary · wins · live data charts · metrics deep dive · challenges/risks · committed actions · forward outlook, formatted for C suite and board
1 click
Impact
QBR generation across all 5 functions, directly replaces the manual slide building the new model eliminates
Integration & Data Pipeline Monitor
Cross Cutting · Infrastructure
Continuously monitors uptime and data freshness across the 70+ tech integrations (SAP, Oracle, Workday, Snowflake, HG Insights) that all four AI pillars depend on, the model breaks if the data layer is stale.
Trigger / Cadence
Continuous polling every 15 min · immediate alert on breach · nightly freshness check on HG Insights and Salesforce Data Cloud replication
Inputs
API health endpoints for each integration, Fivetran pipeline status, Snowflake Cortex model run logs, last successful sync timestamps
Outputs
Uptime % on tech partnerships dashboard · PagerDuty/Slack alert to on call engineer on breach · data freshness warning if nightly loads are delayed
99.2%
Impact
Integration uptime SLA maintained, the foundational guarantee that real time data flows to every AI pillar and keeps the whole platform credible
Co Marketing Campaign Orchestrator
Partner Marketing
Launches and manages joint marketing campaigns with partners, syncs co branded assets to partner portals, deploys partner specific campaign instances, and tracks MQL attribution and ROI per partner per campaign.
Trigger / Cadence
Scheduled campaign calendar + event driven on partner tier upgrade (auto enroll in co marketing programs)
Inputs
Partner tier & solution area, approved campaign templates, Marketo/HubSpot campaign data, Salesforce partner records, co marketing budget allocation
Outputs
Partner specific campaign instances live on their channels · MQL attribution updated in Salesforce · campaign ROI report on Marketing function dashboard · Slack alert to CMO when campaign exceeds/misses MQL target
Co mktg ROI
Impact
Directly drives the partner campaign ROI KPI on the Marketing function dashboard, turns manual campaign ops into a zero touch pipeline engine
Partner Demand Generation Monitor
Partner Marketing
Tracks partner sourced MQL volume against weekly targets by partner and tier, then automatically triggers demand gen plays, content pushes, event invites, or partner manager outreach, when pipeline dips below threshold.
Trigger / Cadence
Daily scan + real time on MQL volume drop below 80% of weekly run rate target for any Platinum or Gold partner
Inputs
Salesforce / Marketo MQL data by partner source, weekly MQL targets by tier, partner engagement scores, available demand gen play catalog
Outputs
Demand gen play executed for underperforming partners · MQL trend chart updated on Operations Command Center · Slack alert to CMO + Dir. Alliance with partner name and recommended play
MQL pipeline
Impact
Maintains the partner sourced MQL KPI shown on the Marketing function panel, catches demand shortfalls before they become missed quarter problems
Partner Sales Readiness Scorer
Sales Enablement
Measures whether each partner's sales reps can pitch and close Lumera deals independently, tracking product knowledge assessments, demo completions, and pipeline initiation activity to produce a per partner sales readiness score. Distinct from delivery certification (Agent 4), which covers consultant implementation skills.
Trigger / Cadence
Weekly scoring run + event driven on new sales cert completion or partner rep joining Salesforce PRM
Inputs
Partner sales cert completion rates, Lumera product demo logs, co sell deal initiation activity in Salesforce, platform training completion per rep
Outputs
Sales readiness score per partner updated in Salesforce · low readiness partners flagged to Dir. Alliance for coaching intervention · Partner Copilot surfaces targeted sales playbooks for reps below threshold
Partner sourced ARR
Impact
Drives the partner sourced vs. partner influenced ARR split, high readiness scores correlate directly with partners initiating deals independently
Win/Loss Intelligence Agent
Sales Enablement
Analyzes every closed won and closed lost deal 48 hours after close to surface competitive displacement patterns, identify which partner + solution area combinations win vs. lose, and auto update battlecards and partner specific playbooks in Salesforce and Partner Copilot.
Trigger / Cadence
Event driven · fires 48hrs after every deal closes (won or lost) in Salesforce · monthly intelligence digest scheduled on the 1st
Inputs
Closed deal records (stage history, competitor fields, partner involved, solution area, account firmographics), prior battlecard versions, win/loss notes from sellers
Outputs
Updated battlecard snippets pushed to Salesforce + Partner Copilot · win rate trend by partner on Sales function dashboard · monthly intelligence digest to VP Sales Americas & EMEA
Win rate
Impact
Directly improves co sell win rate, the headline KPI on the Sales function panel, by keeping partner playbooks current with real deal intelligence
ABM Account Partner Matcher
Partner Marketing
Maps each of the 380 ABM target accounts to its primary and secondary partner based on firmographics, existing partner account relationships, prior win patterns, and partner solution specialization. Surfaces unmapped accounts and partner coverage gaps to the CMO + Channels leader weekly.
Trigger / Cadence
Weekly re rank · plus event driven on new ABM account addition or partner tier change · feeds the Monthly ABM Council
Inputs
380 ABM target list, HG Insights technographics + intent, partner solution specialization map, historical partner account win patterns, Salesforce account ownership, partner cert depth
Outputs
Per account primary + secondary partner pairing in Salesforce · unmapped account Slack alert to CMO + VP Channels · partner coverage heatmap on Marketing dashboard · MDF reallocation recommendations
92% mapped
Impact
Drives the 92% ABM partner mapped coverage stat, every unmapped target account is a missed co marketing + co sell opportunity, this agent closes the gap continuously
Partner Roadmap Intelligence Agent
Product Strategy · CPO
Mines partner Slack channels, QBR notes, support tickets, and field consultant feedback to surface emerging roadmap themes. Auto clusters partner asks by solution area, partner tier, and projected pipeline impact, then surfaces a ranked weekly digest to the CPO + product roadmap board.
Trigger / Cadence
Weekly digest + real time on cluster threshold (5+ similar asks within a quarter from different partners)
Inputs
Slack Connect channel transcripts · Salesforce notes · partner support tickets · QBR meeting notes · Lumera LMS gap data
Outputs
Ranked roadmap theme digest to CPO Sanjay · partner by partner ask map · pipeline impact estimate per theme · auto fed into monthly partner roadmap board
38% influenced
Impact
Drives the 38% partner influenced roadmap share, closes the loop between field signal and product prioritization for CPO Sanjay\'s monthly partner roadmap board
Solution Composition & Attach Agent
Product Strategy · CPO
Recommends multi solution bundles to partners and Lumera sellers based on industry, partner specialization, and historical attach patterns. Drives the 74% multi solution revenue metric by pre packaging cross vector solution sets the partner can sell on day one.
Trigger / Cadence
Real time on opportunity creation in Salesforce · plus monthly attach rate analysis cycle for the CPO roadmap board
Inputs
Account firmographics · partner solution specialization · historical attach patterns · Insight Suite GA calendar · industry vertical attach norms
Outputs
Multi solution bundle recommendation per opportunity · attach rate forecast per partner · cross vector pricing guidance · feeds CMO bundle messaging library
74%
Impact
Sustains the 74% multi solution revenue KPI, the headline metric on Iskow\'s earnings narrative · feeds Co Sell Deal Router (Agent 2) with bundle context
Customer Advocacy & Reference Orchestrator
Customer Success · CCO
Maintains the customer advocacy pipeline, identifies high NPS partner delivered accounts, surfaces case study candidates, schedules customer panels, and routes reference requests to the right account. Feeds CMO Priya Kapoor\'s campaign library with vetted customer stories on a continuous basis.
Trigger / Cadence
Weekly NPS driven scan · real time on closed won >$500K deals · plus on demand reference matching from sales / marketing
Inputs
NPS surveys · CSM notes · closed won deal records · partner delivered status · customer permission flags · prior reference history
Outputs
Ranked advocacy candidate list to CCO Eliza · case study briefs auto generated · panel slot recommendations for Constellation + customer events · reference matches routed to sales in <1 day
NPS 72
Impact
Operationalizes the customer advocacy engine, partner led NPS 72 converts faster into Constellation panels, case studies, and reference pipeline · feeds CMO\'s 4.2× MQL lift content library
Expansion Signal & Renewal Risk Agent
Customer Success · CCO
Continuously scans usage telemetry, support volume, partner engagement, and feature adoption to surface expansion ready accounts AND flag renewal risk. Different from the Pillar 4 Health Monitor, this one is forward looking (next expansion opportunity, next at risk renewal) rather than backward looking (current stall flag).
Trigger / Cadence
Daily usage signal scan · weekly per account expansion + renewal forecast refresh · real time alert on 30 day churn risk threshold breach
Inputs
Product usage telemetry · feature adoption · support ticket volume + sentiment · partner engagement frequency · renewal date · contract value · NPS trend
Outputs
Per account expansion probability + recommended next best bundle · renewal risk score (30/60/90 day windows) · auto flagged accounts to CCO + CSM + partner CSM · feeds CRO Pinto\'s pipeline forecast
$42.6M
Impact
Drives the $42.6M Q2 expansion ARR + 118% partner led NRR · surfaces the 5 Watch tier accounts that converted to expansion in May · feeds Solution Composition Agent (Agent 16) with next bundle context
Co Branded Content Generator
Partner Marketing
AI drafts co branded campaign assets, webinar abstracts, landing page copy, email nurture sequences, social posts, pre populated with partner brand voice, solution area framing, and Lumera product positioning. Reduces co marketing content production from weeks to days.
Trigger / Cadence
On demand · invoked from Slack by partner marketing managers · plus auto fire on new co branded campaign brief approval
Inputs
Campaign brief, partner brand voice guidelines, solution area positioning, target audience persona, prior co branded campaign performance data, MDF budget envelope
Outputs
Editable webinar abstracts + landing page copy + email nurture sequence + social posts · brand aligned per partner · auto routed to partner marketing manager for review · attribution UTMs pre built
7.4× ROI
Impact
Scales the co marketing engine, feeds the 38 active campaigns delivering 4.2× MQL lift and 7.4× MDF ROI; replaces 3 week content production with 3 day turnaround
Coverage Map
Agents by Model Layer
Every layer of the operating model is covered, from partner intake through revenue intelligence and the infrastructure that makes it all run.
Model Layer Pillar Agent(s) Key KPI Unlocked
Partner onboarding & tier placement Pillar 1
Onboarding Orchestrator
<72 hr time to value
Deal registration & partner routing Pillar 2
Deal Router
+38% deal velocity
Co sell proposal generation Pillar 2
Proposal Drafting
42 joint deals in pipeline
Consultant enablement & certification Pillar 3
Learning Path Generator
14 day avg. time to cert · 89% pass rate
Partner health monitoring & rescue Pillar 4
Health Score Monitor
118% NRR · $4M rescue pod protected
ARR forecasting & variance alerting Pillar 4
Forecast Reconciliation
±4% forecast accuracy
Executive reporting & QBRs Cross cutting
QBR Builder
One click QBR across 5 functions
Infrastructure & data pipeline reliability Cross cutting
Pipeline Monitor
99.2% integration uptime SLA
Joint campaign launch & MQL attribution Marketing
Campaign Orchestrator
Partner campaign ROI · co marketing pipeline
Partner sourced demand generation Marketing
Demand Gen Monitor
MQL pipeline vs. target · shortfall intervention
Partner sales rep readiness & coaching Sales Enablement
Sales Readiness Scorer
Partner sourced ARR growth
Competitive intelligence & battlecard freshness Sales Enablement
Win/Loss Intelligence
Co sell win rate improvement